Videos not playing

If you use Google Chrome or Chromium

As of version 66 of Chrome, Chromium, ChromeOS and Firefox, videos with sound will not be played automatically anymore. Up until version 76 of Chrome and Chromium you were able to control this with the chrome://flags/#autoplay-policy setting, but as of version 76 this option has changed to site specific settings. Here's how to enable this.

When you start Chrome or Chromium yourself

If you start Chrome or Chromium your own way, you can enable automatic video playback as follows:

  1. Open the relevant Chrome or Chromium browser manually and type chrome://settings/content/sound in the address bar.
  2. In the section Allow press the Add button.
  3. Type [*.]playr.biz and press Add.

If you start Chrome or Chromium with a command on the command line, then you need to start Chrome once manually and perform the steps listed above.

ChromeOS

ChromeOS with a remote management license will work out of the box. If you are still running your ChromeOS device in a non-managed way, try the following steps:

  1. Restart the device with a keyboard and mouse connected.
  2. On the white startup screen it will say Press Ctrl + Alt + S to leave kiosk mode. Do this by pressing the Ctrl + Alt + S keys simultaneously. You will now see the normal login screen.
  3. Login to the device.
  4. Open Google Chrome and type chrome://settings/content/sound in the address bar.
  5. In the section Allow press the Add button.
  6. Type [*.]playr.biz and press Add.
  7. Restart the device.
Windows, Linux, MacOS via Bizplay startup script
  1. Download and install the latest version of our startup script as explained in the section for your platform.

If you use Firefox

Firefox versions 66-68

  1. on your player open Firefox
  2. click the menu button menu button
  3. choose Preferences
  4. select the Privacy & security tab
  5. scroll down to the Permissions section Firefox Settings; Permissions
  6. clear the checkmark named Block websites from automatically playing sound

This allows media with sounds from any website to be automatically played. If you use your player only for playback of Bizplay content this is probably the best option.

If you want to restrict automatic playback of media with sounds to just your Bizplay content you can keep the Block websites from automatically playing sound checkmark and click the Exceptions button. Firefox Autoplay details window Enter playr.biz in the top entry field and click the Allowbutton. Repeat this for youtube.com and vimeo.com and then click the Save changes buttons.

Firefox version 69 and up

  1. on your player open Firefox
  2. click the menu button menu button
  3. choose Preferences
  4. select the Privacy & security tab
  5. scroll down to the Permissions section Firefox Settings; Permissions
  6. click the Settings button left of Autoplay
  7. choose Allow Audio and Video from the Default for all websites drop down box and click Save changes Firefox Autoplay details window

More information on Firefox autoplay settings

To read more information on the subject of blocking autoplay of media with sound see this page